F : Hello how can i help you?
S : I would like a reservation in the Hilton.
F : Okay in which month would you like to come?
S : In July , if possible.
F: Yes you can, July 14 , 15, 16, 17 are still available
S : No, these dates I can’t, I have a session with my therapist on my anger management.
F : Sorry sir, there are no other days available in July .
S : What, that is not possible. I have never seen anything like this.
F : Oops, I feel that these sessions are really necessary. I will see if we have no days at the end of June. You can stay here between 20 June and 2 July if that’s all right for you?
S : Yeah, that sounds pretty good.
F : Would you like a single or a double room and half or full board ?
S : A single room with full board please.
F : Which breakfast would you like?
S : There is a choice between breakfasts ?
F : Yes, you can have a continental breakfast & there is also the possibility to have a full English breakfast.
S : Can you explain the difference please?
F : When you have a continental breakfast there is fruit, coffee, toast. But when you have an English breakfast there are sausages, scrambled eggs, mushrooms, baked beans and bacon.
S : Oh I would like the English breakfast.
F : Would you like anything else?
S : Yes, I’ve got some questions about the hotel. Is there a bathroom in my room?
F : yes, there is a big one, with a shower, a bath, everything you need.
S : And what facilities are there?
F : We have a pool with (a?) waterslide, a fitness room and in the evening is the club open where you can drink and party.
S : In the pool is a swimming cap required ?
F : No, it isn’t
S : Okay thanks that’s all I wanted to know.
F : Can I have your name and email address so we can send you your information?
S : Yes of course my name is ***** ***** And my email is **********@hotmail.com
F : We send you everything as soon as possible, thank you for choosing the Hilton Hotel.
S : Bye