Hoogvliet,

23th februari

The manager
The Four Seasons Hotel
York Rd.
Harrogate
HG4 9SP

Dear sir/ madam

We have just returned from a weekend at your hotel. We had been looking forward to a romantic break, in luxurious surroundings, as promised in the TV commercials and recommended by friends and family. But the weekend did not live up to our expectations.

Our main complaint is that the room we had booked was not available. Because it was supposed to be a romantic weekend we had booked the wedding suite. The room we have got wasn’t the wedding suite, but a dark, small and very filthy room. It almost seemed like a closet. Everything was covered in dust. It looked as if it had not been cleaned in a whole decade. It really was disgusting. The bathroom was almost covered in a green film of a mossy substance. The toilet did not work and the shower head was leaking. And worst of all our room was across a railroad. We did not get much sleep because of that.

Clearly the accommodation in this part of the hotel is not up to the high standard of the rest of the building. We had to pay the full price and all we have got is a completely ruined weekend. There was no romantic moment at all. I am really disappointed and if I had known this in advance I would never booked it. This was the worst hotel I have ever been to.
Despite our dissatisfaction with the room, we have no complaints about the lovely food, or high standard of service from the staff. We are sure that you would wish us and our friends and family to use the hotel again. Therefore we trust you, to take this complaint seriously.
We are looking forward to hear from you, and by return an appropriate offer of compensation.

Yours faithfully,